Holiday Inn Express Edgewood-Aberdeen-Bel Air

Location was perfect, close to the LaCross tournament we were attending. Our room was quiet and the breakfast was good and gave us quick nourishment to start the day.

Very clean and comfortable. Breakfast was great. Kids loved the pancake machine. Staff was wonderful.

Easy access to the highway.

I am extremely disappointed with nit only the hotel but with your staff. I explained the situation I was in, and neither could rectify the situation. The hotel is in a very seedy area, young gang type guys were hanging around. There was NO secure parking. I explained to your staff and the hotel (no manager was on call). Just a young check-in girl who had no authority. We have two $5,000 bikes on the car, which I'm sure would not have been there in the morning. Even one of the cops on duty in the area advised us that the bikes would not be there in the morning. I have been using Booking.com for years. Both domestic and international. I am a VP of HUman Resources, and my company uses your company. I will be recommending they set up an alliance with one if the other booking companies. Your staff (2 people) were not helpful at all. I am very upset and would like a more senior person to contact me. I will be writing a review explaining my feelings on line. Louise Oldach Lcallahanoldach@yahoo.com 843-540-5651